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sabato 24 giugno 2017

UK Competition and Markets Authority cracking down on gambling firms

CMA has today announced it is launching enforcement action against a number of online gambling operators suspected of breaking consumer law.

As it steps up its investigation of the £4.5 billion sector, the Competition and Markets Authority (CMA) is acting because it believes people aren't getting the deal they expect from sign-up promotions, and operators are unfairly holding on to people's money.

This follows a joint program of work between the Gambling Commission and the CMA to tackle a shared concern about whether people are being treated fairly by online gambling operators.

Sign-up promotions are designed to attract players onto casino-like gaming websites by offering bonus cash when they put in their own money. However, the CMA is concerned that people often don't get the deal they are expecting, as the promotions come with an array of terms and conditions that are often confusing and unclear and, in some cases, may be unfair.

Customers might have to play hundreds of times before they are allowed to withdraw any money, so they don't have the choice to quit while they're ahead and walk away with their winnings when they want to.

Even when players haven't signed up for a promotion, there are concerns that some operators are stopping customers taking money out of their accounts. The CMA has been told by customers that some firms have minimum withdrawal amounts far bigger than the original deposit, or place hurdles in the way of them withdrawing their money.


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